Here are the answers to frequently asked questions.
What can I buy from Seed Pantry?
Seed Pantry's website has a range of products for growing fresh food; herbs, salads, vegetables and flowers. Choose your own food and flower boxes with our 'grow club discovery service' or buy seasonal seed kits for culinary food plants or pick up gifts and accessories to grow food and flowers at home.
When do grow club subscription boxes get sent to me?
The grow club boxes are shipped on the 20th of each month or nearest working day.
Can I edit and choose what goes in my grow club box each month?
Yes, the grow club boxes are your selections each month, made up from a choice / pick list of around 10 items.
After your first month, to choose your next box items, you need to 'Sign in' then go to 'My account' area, then click on 'Subscriptions' on the side menu (or > drop down menu on mobiles), you can then see your listed product and you can click on the green 'Change Box Items' button to update your next box. That's it, all done!
Do I have to make choices each month for my grow club box?
No, you can simply do nothing and let us choose our top picks for you each time. This happens automatically if you don't make a selection.
Can I pause or cancel my grow club subscription anytime?
Yes, it's a flexible service where you can cancel the grow club subscription anytime or take a break with options for a 1, 2 or 3 month break in the service. If you wish to cancel or take a break please do this before 11th day of the month to stop the next box being shipped or the cancellation / take a break will take effect the following month.
To do this, 'Sign in', and go to your 'My account' area and then click on 'Subscriptions' on the menu, in there your product is listed, click on your 'Subscription ID' number. You will then see the options for taking a break or to unsubscribe.
How do I redeem my gift certificate?
Got to the gift page and enter your gift certificate code into the blue box at the top. Then follow the instructions to redeem the voucher and set up your new account, so we can deliver your gift boxes to you.
Can I get further growing advice at Seed Pantry?
Yes, although you get lots of clear and easy to follow advice with your boxes, you can use #askaquestion via twitter @seedpantry or contact us via email here....we're here to help!
What do you charge for delivery?
Grow club members enjoy FREE delivery. Other orders over the value of £30 come with FREE delivery too. For orders under £30 then delivery costs are applied and range from £2.50 to a maximum of £4.50, depending on the size of parcel. Items are sent via a tracked service.
You can see our delivery details here.
Can I grow food and flowers all year round?
Yes, with the Seed Pantry grow club subscription service, year round growing is the focus, we'll send you seasonal food and flower choices each month for everything you need to grow at that point in time. There are many ways to grow all year with indoor growing and outdoor growing from winter flowering bulbs to hardy crops to sow and grow for winter harvesting like broccoli, Brussels sprouts and leeks.
Can I order over the phone?
Yes, in most cases orders should be made via the website, but if you would like to call us then please do so on 0808 168 5339 at anytime and we'll take your order there and then.
Is this website secure?
Yes and we take every precaution to protect your information. To this end all personal information stored by us is kept in a secure server environment using the latest technology. Only employees, our partners and any sub-contractors who need the information to perform a specific job for Seed Pantry are granted access to personally identifiable information.
We do not share your personal information with any 3rd party company for marketing purposes.
How do I make changes or cancel my order?
If you should change your mind you can visit our contact us page to request amends to the order or to cancel all / part of your order.
If your order has been delivered and you would like to return it, you should return the items undamaged in the original packaging. We will then refund you the cost of the products after receipt and further inspection. For more information visit our delivery & returns page.
What if I have forgotten my password?
Don't worry! From the 'My Account' sign in page click the 'I've forgotten my password' link and enter your email address. We will then send you a new password. You can change the password to something more memorable once you have logged into the 'My Account' area of the site.