Here are the answers to frequently asked questions.
Christmas Delivery Dates?
Christmas last posting dates are 20th December for our standard Royal Mail 48hr service and 21st December for our Next Working Day, Royal Mail 24hr service.
What can I buy from Seed Pantry?
Seed Pantry provides a range of products for growing fresh food and flowers at home. From: herbs, salads and vegetables to the best annual flowers and perennial flower bulbs/plants. Choose your own monthly subscription for food and flower boxes with our 'grow club discovery service' or buy seasonal kits, equipment and accessories, or pick up a great gift for family and friends.
What are the monthly grow club boxes?
The Seed Pantry grow club subscription boxes are for anyone wanting to grow food and flowers; to keep up with the latest gardening trends, discover new plants/varieties to grow in your garden spaces and receive great savings too. We deliver at the right time to grow and send you the expert information you need for how to grow each type. Our customer say it is an inspiring and delightful surprise each month!
How do I redeem my gift certificate?
You do this on the gift page and enter your gift certificate code into the blue redeem box at the top. Then follow the instructions to redeem the voucher and set up your new account. You only redeem your voucher code once, then you are set up for monthly boxes to arrive.
Can I choose what goes in my grow club box each month?
Yes, the grow club boxes are your selections each month, made up from a choice / pick list of many items.
How do I select my next box each month?
After your first month, to choose your next box items follow these steps:
- 'Sign In'
- click 'My Account'
- click 'Subscriptions'
- Choose your options with the 'add' buttons
- click the 'SAVE CHOICES' button to finish
How long are gift certificates valid for?
Gift certificates are valid for 2 years and can be redeemed anytime. You can start when you are ready to do so, in any season.
When do grow club subscription boxes get sent to me?
Grow club boxes are shipped from the 12th to the 20th each month and after this date for new subscribers.
Do I have to make choices each month for my grow club box?
No, you can simply do nothing and let us send our top picks for you each time. This happens automatically if you don't make a selection for the month.
My gift certificate code is not working, why is this?
This is most likely for one of these reasons:
1. Redeeming in the wrong place - The gift certificate code can only be redeemed on the GIft page in the blue redeem box. Please make sure you are entering this into the blue redeem box on the gift page to select your first box, register your account and submit your order.
2. You are already set up - so you don't need to redeem your voucher code again. Orders are raised automatically each month and you should now follow the steps of how to choose your next box detailed in the FAQ's.
3. The gift certificate code hasn't been entered correctly - please check it carefully (for example the letter O and number 0 can look very similar, as can the number 1 and letter I).
Can I skip a month, pause or cancel my grow club subscription anytime?
Yes, it's a flexible service where you can skip a month or 2 months if you wish. If you want to skip a month or cancel please do this before the 5th day of the month for the current box as new orders are raised on the 6th day each month. If you action this after the date then next months box will be skipped or cancelled.
You can see the skip box buttons underneath the monthly options in your grow club customer admin area.
Can I get further growing advice at Seed Pantry?
Yes, although you get plenty of clear and easy to follow advice with your boxes, you can use our social channel to get in touch or contact us via email here: here....we're here to help you!
What do you charge for delivery?
Grow club members enjoy FREE delivery in the UK. All other orders over the value of £40 come with FREE UK delivery too. For UK orders under £40 then delivery costs are applied and range from £2.50 to a maximum of £4.50, depending on the size of parcel. Items are sent via a tracked service.
You can see our delivery details here.
Can I grow food and flowers all year round?
Yes, with the Seed Pantry grow club subscription service, year round growing is the focus, we'll send you seasonal food and flower choices each month for everything you need to grow at that point in time. There are many ways to grow all year with indoor growing and outdoor growing from winter flowering bulbs to hardy crops to sow and grow for winter harvesting.
Can I order over the phone?
Yes, in most cases orders should be made via the website, but if you would like to call us then please do so from 9am to 5:30pm Monday to Friday and we'll take your order there and then - see the phone number on the website footer.
Is this website secure?
Yes and we take every precaution to protect your information. To this end all personal information stored by us is kept in a secure server environment using the latest technology. Only employees, our partners and any sub-contractors who need the information to perform a specific job for Seed Pantry are granted access to personally identifiable information.
We do not share your personal information with any 3rd party company for marketing purposes.
How do I make changes or cancel my order?
If you should change your mind you can visit our contact us page to request amends to the order or to cancel all / part of your order.
If your order has been delivered and you would like to return it, you should return the items undamaged in the original packaging. We will then refund you the cost of the products after receipt and further inspection. For more information visit our delivery & returns page.
What if I have forgotten my password?
Don't worry! From the sign in page click the 'I've forgotten my password' link and enter your email address. We will then send you an email to update your password.